Privacy Policy
Flourish Physical Therapy and Wellness — flourishptwellness.com
Last updated: November 13, 2025
1. Introduction
Welcome to Flourish Physical Therapy and Wellness (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit flourishptwellness.com, book appointments, sign up for our newsletter, or otherwise interact with our services.
2. Information We Collect
We collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
You may provide this information when you:
- Book an appointment via our online scheduler (Spry)
- Subscribe to our newsletter (Mailchimp)
- Contact us through forms or email
- Make a payment (via Square)
We do not request or require protected health information (PHI) through the public website. If you voluntarily share health-related details in a contact form or message, we will only use that information to respond to your inquiry appropriately.
3. How We Use Your Information
We use the information we collect to:
- Schedule and manage appointments
- Respond to your inquiries and communicate about services
- Send newsletters and wellness updates if you opt in
- Process payments for services
- Improve our website and services
We do not sell or rent your personal information.
4. Third-Party Services
We use third-party providers to support website functionality and our business operations. These providers have their own privacy and security practices:
- Spry — appointment scheduling. See Spry’s privacy page for details.
- Mailchimp — email newsletter delivery and list management. See Mailchimp / Intuit’s privacy page for details.
- Square — payment processing. See Square’s privacy page for details.
Links to third-party privacy pages (for your convenience):
5. Cookies & Analytics
Our website may use cookies and similar technologies to analyze site usage and improve user experience. These technologies collect non-identifiable information such as browser type, device, and general location. You can disable cookies in your browser settings if you prefer; doing so may affect site functionality.
6. Data Security
We take reasonable administrative, technical, and physical steps to protect personal information from unauthorized access, disclosure, or loss. While we strive to use industry-standard protections, no system is completely secure and we cannot guarantee absolute security of information transmitted to or stored by us.
7. HIPAA Compliance
As a provider of physical therapy and wellness services, Flourish Physical Therapy and Wellness is committed to complying with the Health Insurance Portability and Accountability Act (HIPAA) with respect to Protected Health Information (PHI) we handle during treatment or care.
Key points:
- PHI created or received in the course of treatment, payment, or healthcare operations is protected under HIPAA.
- We implement administrative, physical, and technical safeguards designed to protect the confidentiality of PHI.
- We only use or disclose PHI for treatment, payment, or healthcare operations unless you authorize additional uses or disclosures, or unless disclosure is required by law.
- We attempt to use secure, HIPAA-compliant systems when exchanging electronic communications that may include PHI. Because the public website is intended for general information and scheduling, please avoid submitting detailed medical information via open contact forms or standard email.
If you receive care from us, you will be provided a separate Notice of Privacy Practices that describes in detail how we use and protect your health information and explains your HIPAA rights.
8. Your Privacy Rights
If you are a resident of the United States, you may have rights regarding your personal data, including the right to:
- Access or request a copy of personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal data (where applicable)
- Unsubscribe from marketing communications at any time
To exercise these rights or to ask questions about your data, contact us using the information below. Note that certain legal exceptions may apply.
9. Children’s Privacy
Our site and services are not directed at children under 13, and we do not knowingly collect personal information from children under 13.
10. Links to Other Sites
Our website may link to other websites that are not operated by us. We are not responsible for the privacy practices or content of third-party sites. Review the privacy policies of those sites before providing personal information.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be posted on this page with the updated “Last updated” date.
12. Contact Us
If you have questions, want to exercise your privacy rights, or need further information, contact us:
Flourish Physical Therapy and Wellness LLC
Ellicott City Maryland, USA
Email: naomi@flourishptwellness.com
Website: flourishptwellness.com